Shipping policy

Shipping Policy

Last Updated: September 6, 2026

At S&J Maker Co., many of our products are handmade, 3D printed, CNC cut, personalized, or made to order. Because of this, processing times may vary depending on the product.

Processing Times

Orders are typically processed within 2–5 business days unless otherwise stated on the product listing.

Custom, personalized, large, or made-to-order items may require additional production time.

Processing time refers to the time required to make, prepare, inspect, and package your order. It does not include shipping transit time.

Custom & Made-to-Order Products

Custom products may take longer to produce depending on:

  • Size and complexity

  • Material availability

  • Design approval

  • Quantity ordered

  • Current production volume

Estimated production times may be provided before or after an order is placed.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Shipping costs may vary based on:

  • Package size

  • Package weight

  • Shipping destination

  • Shipping method selected

  • Carrier rates

Large or heavy CNC metal products may require special shipping arrangements or additional freight charges.

Estimated Delivery Times

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been completed and shipped.

Carrier transit times are not guaranteed by S&J Maker Co.

Shipping delays may occur due to weather, carrier delays, holidays, high shipping volumes, or other circumstances outside our control.

Tracking Information

When tracking is available, customers will receive tracking information after the order has shipped.

Please allow time for the shipping carrier to scan and update the tracking information.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has shipped, we may not be able to change or redirect the delivery address.

S&J Maker Co. is not responsible for packages that are delayed, returned, or delivered incorrectly because of an address provided incorrectly by the customer.

Additional shipping charges may apply if an order must be shipped again.

Lost Packages

If your tracking information shows no movement for an extended period or your package appears to be lost in transit, please contact us so we can help investigate the shipment.

We may require a carrier investigation or claim before issuing a replacement or refund.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

  • Check around your property and delivery location

  • Check with household members or neighbors

  • Allow up to 24–48 hours in case the carrier marked the package delivered early

  • Contact the shipping carrier for additional delivery information

If the package still cannot be located, please contact us and we will assist where reasonably possible.

S&J Maker Co. is not responsible for theft or loss occurring after a package has been confirmed as delivered to the address provided by the customer, except where otherwise required by law.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping box or packaging

  • Photos of any visible shipping damage

Please keep all packaging materials until the issue has been resolved, as the shipping carrier may require them for a claim.

Depending on the circumstances, we may offer a repair, replacement, refund, or other appropriate solution.

Returned-to-Sender Packages

Packages may be returned to us because of:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed packages

If an order is returned to us, we may contact you to arrange reshipment.

Customers may be responsible for additional shipping charges when the return was caused by incorrect customer information or failure to accept delivery.

Local Pickup

Local pickup may be available for certain products or customers when specifically offered.

Customers will be notified when their order is ready for pickup.

Please do not arrive for pickup until you have received confirmation that your order is complete.

Large CNC Metal Orders

Large, oversized, or heavy metal products may not qualify for standard parcel shipping.

Depending on the item, we may offer:

  • Local pickup

  • Local delivery

  • Freight shipping

  • A custom shipping quote

Any additional shipping or delivery costs will be communicated before the order is shipped.

International Shipping

International shipping availability may vary by product and destination.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

S&J Maker Co. is not responsible for customs delays or additional fees charged by customs authorities or shipping carriers.

Shipping Restrictions

We reserve the right to decline shipment to locations that cannot reasonably or safely be serviced by available shipping carriers.

Certain oversized, heavy, fragile, or customized products may have additional shipping restrictions.

Questions

If you have questions about shipping, delivery, or the status of your order, please contact S&J Maker Co. using the contact information provided on our website.